I just wish who I need to contact to get a new tent shell and two end poles that are made of sturdy material would contact me and make good of it. Buy a couple of tarps…because you ozark trail wagon will need them.If and when I buy a new tent, I will go with Ozark again, and will not buy it from walmart….if you watch a doc. Called “Walmart, the high cost of low prices” it will explain to you why the product there is so cheap. I called North Pole (the makers of Ozark Trail tents) not to get much help! Rather than continuing to wait for the company to come up with a soulution and stop questioning me on proper use or abusive weather conditions!
I will never buy an Ozark Trail tent in my life and I will tell everyone I know that if they buy one what to expect. And that is you will never be dry in one because they suck bad. I have pitched the tent twice in my back yard and found that I could pitch it by myself in about one hour.
Thank you OZARK for making camping nights with small children just a little more difficult!!!! Good thing we are all troopers and we didn’t let your HORRIBLE product ruin our trip. When you buy anything from Walmart it is made cheap so it can sell for cheap. This I do not think a lot of people realize. But I do not plan on buying a new tent anytime soon.
I bought this tent and was very dissatisfied, two off the poles snapped right where they connect in the silver part. I would not recommend ozark trail canopy this brand to anyone. This is the first time to use this tent so it was brand new. 85 outside so this should not have happened.
I have had it for years and am thrilled with it. It has held up to kids camping in the living room and back yard, many camping trips to desert / forest / lake environments and even survived a bear “attack” with only a small tear. Doesn’t craftmanship mean anything anymore. Let me just tell you this, it doesn’t make a difference what model your tent is. The main thing is is that the zippers that you put in these tents are so substandard that it doesn’t last more than one or two camping trips.