I contacted Wal-Mart (1-800-WALMART) to see where I could get a replacement pole for the tent. They are idiots and seemed like they didn’t want to help me by supplying me with the manufacturer’s ozark trail canopy phone number. Absolutely no offer to resolve the issue. Absolutely no apology for the poor quality of the product. When I got the thing home and deboxed it, the reality began to set in.
Without instructions, it took me about 30 minutes to put it together and get it erected, by myself. Just had to comment after reading these old reviews of folks who couldn’t seem to set it up without either A. Hard to set up for one person. It take 2 people at least to set this screen house up. This model has been discontinued and I only need two parts to fix it. No information on where I can get replacement parts.
To make matters worse, sometimes I’m so ashamed of the purchase that I can’t even bring myself to return it. Find the best hiking/camping product for your next outdoor adventure using our independent reviews and ratings. Trailspace’s community of gear reviewers has field-tested and rated the top tents and shelters. My experience with Ozark Trail equipment has been to reinforce the old adage “you get what you pay for”. I highly recommend that anyone looking for a good screen house spend the additional money and get a Swiss Gear. Don’t try to save a few dollars and end up with a POS like this one.
As I’ve mentioned elsewhere in the blog, I’m getting married in Joshua Tree on August 2nd, outdoors. Shade can be a matter of survival there if you’re outside at midday. We love the size of the tent and we used it for a ozark trail canopy week with no problems. The second time we set it up one of the poles snapped and now I can’t find where I can get replacement poles. Any suggestions would be greatly appreciated. I have large screen house and I love it.
It seems like I am the second person to review this product, and the second one to give it a 1 Star rating. Goes together well, but as soon as we got a little shower…. Total collapse, hubs (2) shattered and two sets of poles completely destroyed. Not sure if I should order replacement parts or not, maybe I should just consider this a waste of money, and cut my losses while I can.
Great product, however, like everyone else, unable to locate replacement parts. I have lost the instructions and the list of parts to the Screen House. I was wondering if anyone can email me the instructions and List of parts.
I have purchased outdoor sporting goods from Coleman and they not only have much better products, but they stand behind what they sell. After setting it up, it seems to me folks just don’t know how to exercise a little common sense and patience. The overall construction is about what you expect for the price. Got one of these out of a storage unit at auction. Obviously used, but in good shape.
I need to replace the center hub (CTRH-02) since this broke while I was using it. Conditions of items will be either LIKE-NEW, OPEN BOX or DAMAGED. We do our best to describe the items and their condition, however, all sales are final. That’s what we get with foreign made products. An absolute waste of money and time, and cost plenty of aggravation. So far this sounds like a poor review, so let me say that, as the picture shows, the product did eventually reach a state of functionality of sorts.
The were never opened by the seller. We have only been using one since. After a pretty bad storm at the beach, a few of the poles broke…so we are moving onto the next new one and selling the first for parts.
This is one of those products where the instructions are basically a complete fantasy. They make one false unstated assumption after another. And even then, they’re not simple.